Citrix Receiver And Workspace

Posted : admin On 15.08.2021

On this page: Anki phone app.

  • Windows and macOS
    • Install Citrix Workspace app

Overview

Citrix Workspace app lets you access your SaaS, web apps, mobile, virtual apps, files, and desktops to help you be as productive on the go as you are in the office. If your company uses Citrix, you have the freedom to work on your favourite device from wherever you are. Just ask your IT department how to get started. Sometimes it may be necessary to reset Citrix Receiver or Citrix Workspace. This can normally resolve unexpected behavior and/or problems. You can reset Citrix Receiver or Citrix Workspace using the desktop graphical user interface or using the command line. (Please ensure TVT is not in use before continuing) Microsoft Windows 7, 8.1 & 10.

For Linux instructions, see Use IUanyWare in Linux.
  • Install Citrix Workspace jump to Mac installation instructions Windows Installation Once done downloading, open the file CitrixWorkspaceApp.exe and click Start to begin the installation.
  • Citrix Blog Post Cookbook to Upgrade from Receiver 3.4 for Windows to Receiver 4.2.100 and Citrix Article CTX135933 Upgrading to Citrix Receiver for Windows contains step-by-step procedure to use Group Policy to uninstall Receiver Enterprise 3.4 and install/configure Workspace app or Receiver 4.x.

Follow the instructions below to use Citrix Workspace app with IUanyWare, as recommended by UITS. If you prefer to use the light version, see Access and use IUanyWare with Citrix Receiver for Web.

For help with IUanyWare, contact your campus Support Center, or search this KnowledgeBase.

Windows and macOS

Install Citrix Workspace app

Windows

  • Follow these instructions to download and install the latest supported version of Citrix Workspace app. UITS does not support the use of any other version.
  • Your computer should be running Windows 10 or Windows 8.x.
  • Use the browser of your choice to install Citrix Workspace app and launch IUanyWare.
  • The correct IUanyWare URL is https://iuanyware.iu.edu; to avoid misleading warning messages, always use the https:// prefix for a secure connection.

To install the UITS-supported version of Citrix Workspace app:

  1. Go to receiver.citrix.com.
  2. The site will auto-detect your operating system, and provide a link to download the appropriate installer. Click the link to download the installer.
  3. Your download will automatically launch; click the installer to run it.
  4. Leave Enable Single Sign-onunchecked.
  5. Leave Add Account unchecked. Proceed to Launch IUanyWare applications, below.

macOS

  • Follow these instructions to download and install the latest supported version of Citrix Workspace app. UITS does not support the use of any other version.
  • For supported versions of macOS, see Prerequisites to install Citrix Workspace app.
  • Use the browser of your choice to install Citrix Workspace app and launch IUanyWare.
  • The correct IUanyWare URL is https://iuanyware.iu.edu; to avoid misleading warning messages, always use the https:// prefix for a secure connection.
Citrix

To install the UITS-supported version of Citrix Workspace app:

  1. Go to receiver.citrix.com.
  2. The site will auto-detect your operating system, and provide a link to download the appropriate installer. Click the link to download the installer.
  3. A new Citrix page will open. Double-click the *.dmg download, and then click to install Citrix.
  4. Follow the installation instructions.
  5. Leave Add Account unchecked. Proceed to Launch IUanyWare applications, below.

Launch IUanyWare applications

To launch an application or desktop in IUanyWare:

  1. Log into IUanyWare.
  2. At any time, including when launching applications, you may be prompted to select Open Citrix Workspace/Receiver Launcher. Click remember my choice for Citrix Workspace/Receiver Launcher to avoid being prompted each time.
  3. On the 'Welcome' screen:
    • If you have Citrix Workspace app installed, click Detect Receiver.
      • In some cases, after you click Detect Receiver, you may need to click Already installed.
    • If you don't have the app and don't want to install it, click Use light version.
  4. You'll land on your HOME tab, from which you can access your favorites.
  5. Select the APPS or DESKTOPS tab, and then click the icon of the desktop or app you wish to launch.

Switch between Citrix Workspace app and web Receiver

You can switch between using Citrix Workspace app and the web Receiver (the 'light version').

  1. At the top right, click the gear icon, and then select Account Settings.
  2. Click Change Citrix Receiver.
    • Select Detect Receiver to use Citrix Workspace app, installed on your machine.
    • Select Use light version to use Citrix Receiver for Web.

Add or remove favorites

To add a favorite in IUanyWare:

  1. On the APPS or DESKTOPS tab, locate an application you'd like to place in your favorites.
  2. Click the star at the top left.

To remove an application or desktop from your favorites:

  1. On the HOME tab, locate the application or desktop you'd like to remove from your favorites.
  2. Click the star at the top left.

Search in IUanyWare

To search for anything in IUanyWare, click the magnifying glass at the top right of the IUanyWare Storefront and fill in the search field. All apps and desktops that match your search terms will display.

iPhone, iPad, and iPod touch

To access and use IUanyWare apps on your iPhone, iPad, or iPod touch, you must first install and configure the currently supported version of Citrix Workspace app.

To view a list of supported iOS versions, see Citrix Workspace app for iOS.

To install and configure Citrix Workspace app on your iOS device:

  1. Search the Apple App Store for 'Citrix Workspace' to find the appropriate app, and then install it.
  2. Once the app is installed, tap Workspace to launch it, and then tap Get Started.
  3. In the 'Address' field, enter https://storefront.iuanyware.iu.edu/, and then tap Next.
  4. Enter your IU username and passphrase.
  5. After you enter your credentials:
    • If you have the Duo Mobile app installed on any device, you'll automatically receive a Duo push. Accept the push to complete your configuration.
    • If you don't have the Duo Mobile app installed but have at least one phone number set up for Duo, you'll automatically receive a call at your primary Duo phone number. Accept the call to complete your configuration.
  6. Enter your IU username and passphrase a second time, if prompted.

Once you're logged in, you'll see your list of favorites on the main screen. Click + (the plus sign) to the left of the window to see a list of available applications and desktops.

If you do not see a list of apps and desktops:

  1. Close and then relaunch the Workspace app.
  2. Click the gear icon at the top right, and select Manage Account.
  3. Under 'Select your account', click the option connected to your username.
  4. Click + (the plus sign) again to see a list of available apps and desktops.

From here, browse the software category folders to find your desired applications. Tap the corresponding + (plus sign) to add an application to your list of favorites on the main screen. Tap a software icon to launch a virtualized application. When you're finished with your application, close it the same way you close the desktop version.

Search in IUanyWare on your iOS device

There is one search field for the iOS Citrix Workspace app. To get to the search field, click + (the plus sign) to the left of the window; the search field is at the very top of the panel that opens.

Android devices

To access and use IUanyWare apps on your Android device, you must first install and configure the currently supported version of Citrix Workspace app.

If Citrix Workspace app is already installed on your device, you may have trouble connecting to IUanyWare after the app upgrades to a newer version. To avoid this problem, before using these instructions, open the installed version and delete your existing account.

To install and configure Citrix Workspace app on your Android device:

  1. Search the Google Play store for 'Citrix Workspace' to find the appropriate app, and then install it.
  2. Once the app is installed, tap Workspace to launch it.
  3. On the Welcome screen, tap Get Started.
  4. For 'Address', enter https://storefront.iuanyware.iu.edu.
  5. If prompted, accept the server certificate.
  6. Enter your IU username and passphrase.
  7. In the 'Domain' field, if prompted, enter ads.iu.edu.
  8. Tap Sign on and complete a Duo Two-Step Login.

Once installation and setup are complete, in Citrix Workspace app, tap the site you added, enter your IU passphrase, and then tap Log On to access and use available IUanyWare apps. By default, you'll land on your HOME tab. To search for other apps or desktops, select the menu bar at the top left and tap APPS or DESKTOPS.

Search in IUanyWare on your Android device

There is one search field for the Citrix Workspace app for Android. Click the search icon at the upper right to search all available applications and desktops.

Chrome OS devices

On Chrome OS devices (such as Chromebooks):

  1. Go to the Web Store and search for 'Citrix Workspace'. Make sure to select the app offered by Citrix, and install it. Once it's installed, open the app.
  2. In the 'Account URL' field, type https://storefront.iuanyware.iu.edu, and then click Connect:.
  3. Under 'Please log on to IUAnyWare', log in with your IU username and passphrase, and then complete a Duo Two-Step Login.
  4. You will land on your HOME tab. Click the APPS or DESKTOPS tab to see other published options.

Add or remove favorites on your Chrome OS device

To add a favorite in IUanyWare:

  1. On the APPS or DESKTOPS tab, locate an application you'd like to place in your favorites.
  2. Click the star at the top left.

To remove an application or desktop from your favorites:

  1. On the HOME tab, locate the application or desktop you'd like to remove from your favorites.
  2. Click the star at the top left.

Search in IUanyWare on your Chrome OS device

To search for anything in IUanyWare, click the magnifying glass at the top right of the IUanyWare Storefront and fill in the search field. All apps and desktops that match your search terms will display.

downloadWhy can't I download this file?
The Administrators used Citrix Receiver Cleanup Utility while installing the full administrator version of Workspace App.
Can see the following in the AuthManager logs:
Tue Feb 5 13:06:09 2019 Err : Failed to create the AuthManSvrLib::AuthManager CoClass ({0579B1B3-3F62-4E7B-9169-C7E112E2F151});
Tue Feb 5 13:06:09 2019 Err : AddAuthManager Caught unexpected COM HRESULT code 2147654730 while creating / setting up new auth manager.
Tue Feb 5 13:06:09 2019 Err : CitrixAuthManagerSDK::AMImplementationV1::CreateConnection failed with thread worker returning 2147654730
Tue Feb 5 13:06:09 2019 Err : CitrixAuthManagerSDK::AMImplementationV1::CreateConnection: caught COM error 2147654730

Solution

Solution 1

Citrix Receiver Workspace For Mac

:
Deleting/resetting the local Windows profile.
Solution 2:

If an user installs Citrix Receiver/Workspace App (not elevated/per-user install) and then uninstall it using Receiver Clean-up Utility (running as an administrator/elevated), while the regular user is still logged in and has their profile loaded.
The below is a high-level list of Receiver related entries that may be left behind in the registry, verify them and clear the registries:

Citrix Receiver And Workspace

  • HKCUSoftwareClasses* – File Associations and COM object registrations
  • HKCUSoftwareClassesAppID* – AppID registrations
  • HKCUSoftwareClassesApplications* – More app registrations
  • HKCUSoftwareClasses* – COM object registrations
  • HKCUSoftwareClassesCLSID* – MANY COM class object GUIDs
  • HKCUSoftwareClassesWOW6432NodeCLSID* – MANY COM class object GUIDs (32-bit)
  • HKCUSoftwareClassesInterface* – MANY interface name to interface ID mappings
  • HKCUSoftwareClassesWOW6432NodeInterface* – MANY interface name to interface ID mappings (32-bit)
  • HKCUSoftwareClassesMIMEDatabaseContent Type* – x-ica MIME types
  • HKCUSoftwareClassesPROTOCOLSFilter* – Protocol filter handlers
  • HKCUSoftwareClassesRecord*
  • HKCUSoftwareClassesTypeLib*
  • HKCUSOFTWAREMozillaPlugins* – Firefox plugin registrations
  • HKCUSoftwareMicrosoftInstallerProducts – MSI installer product codes
For reference:
You may have to clear the entries as shown in the below screenshot:
Caution

Citrix Receiver Workspace 1912 Download

:
Incorrectly editing/deleting the registry may render your system inoperable - requiring the re-installation of Windows. Please take a backup of the registry key hive before editing/removing keys.

Problem Cause

Registry keys not getting properly removed while using Citrix Receiver Clean-up Utility

Disclaimer

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.